Ilysium Haus - Spa and Wellness was created with the spa-goer in mind to provide a luxury and unforgettable experience. Our staff members are trained to provide world-class service and are booked via appointments only. A credit card on file is required for every service and for our more exclusive services, a deposit may also be expected to guarantee your appointment time.
We require a minimum of 24 hour notice for normal spa services. For spa packages or treatments lasting more than 100 minutes, we require a 48 hour cancellation notice. For group services of more than two guests, we require at least a week notice for cancellation. Insufficient notice for cancellation or rescheduling is subject to full charge for the service(s). No show appointments will be subject to full charge for the service(s).
We ask that all guests arrive at least fifteen minutes prior to scheduled service time to prevent service time being limited. Delayed starts will cause decreased service time which may decrease satisfaction with the service. Full price of the service will be charged. It is recommended that first-time guests arrive at least thirty minutes prior to service time in order to allow guest profile creation and allot time for questions. It is imperative to accurately fill out the guest profile and disclose conditions which may impact service, such as pregnancy, medications or physical limitations. The spa-goer will be treated to an opulent robe and reflexology sandals to begin their spa experience. Private lockers will be available in order to securely place items while enjoying spa services. Bringing valuable items is not recommended and Ilysium Haus - Spa and Wellness is not liable for lost or stolen items.
Children under the age of 16 are unable to receive services from Ilysium Haus - Spa and Wellness. Guests between 16 and 17 must have a parent or guardian complete a parental release form prior to receiving treatment. We request that only guests receiving services come to the spa, including guests requiring parental release. Guests who do not comply with the rules may be subject to non-refundable cancellations.
Spa personnel provide professional services and are experienced in their craft. We reserve the right to refuse service. Any suggestive, harassing or inappropriate behavior will cause spa personnel to immediately conclude the service. Services concluded due to suggestive, harassing or inappropriate behavior will be assessed at a full charge, as well as 20% gratituity.
